Terms of Service

Effective date: November 13, 2026 · Operator: Beyond Imagine (미지의 상상)

These terms govern your use of Crazy Express (the "game"), provided by Beyond Imagine (미지의 상상) ("we"). By playing the game you agree to them. Our Privacy Policy explains how we handle your information.

1. Using the game

• The game is for players aged 13 and over (14 and over in Korea). If you are a minor where you live, a parent or guardian should agree to these terms and to any purchase.
• The game is distributed and sold only through Google Play and the Apple App Store. Seller information (business name, representative, registration numbers and address) is as shown on the game's page in each store.

2. Your account

• The game creates a guest account on first launch. To keep your progress when you change or reset your phone, link Apple or Google sign-in in Settings (optional); an unlinked guest account may not be recoverable once the game is removed.
• Keep your device and sign-in secure. You are responsible for activity on your account.
• Accounts are personal and may not be sold, traded or shared.
• You may delete your account at any time: Settings → Delete account, or the web request page. Deletion removes your progress and virtual items permanently.

3. Virtual items and purchases

• Coins, gems, cars, cosmetics, passes and other virtual items are a limited, personal, non-transferable licence to use them in the game. You do not own them.
• Virtual items have no cash value and cannot be exchanged for money or anything of value outside the game, or transferred between accounts.
• We have no purchase or payment channel of our own. All purchases are made through Google Play or the Apple App Store, under their terms and payment policies. Prices are shown in the store.
• Apple Family Sharing purchases are not supported. Purchases can be restored only to the same game account that made the purchase; they cannot be transferred to another game account, including after account deletion.
• If you paid but did not receive your item, contact us with the store's order number and we will check and deliver it.
• We may change, rebalance or retire virtual items and game content as the game evolves. Where you paid for an item that we permanently remove, we will provide a reasonable replacement or as otherwise required by law.

4. Refunds and withdrawal

• We have no refund channel of our own. Refunds follow each store's policy and process: Apple: Request a refund · Google Play: refunds.
• Withdrawal of a purchase (청약철회) under the Korean Act on Consumer Protection in Electronic Commerce is handled through each store's policy and process. An unused item can be withdrawn within 7 days of purchase through the store's process; items already used or consumed cannot be withdrawn.
• If a minor made a purchase without a parent's or guardian's consent, the minor or the guardian may cancel it as the law allows; this is also handled through the store's process.
• Refunded purchases are taken back. When a store refunds or charges back a purchase, we remove everything it granted. Its gems come out of your gem balance first; gems you have already spent leave your balance below zero (a gem debt), which is paid off from gems you receive later. The gem debt covers only the value of the refunded purchase: it never removes items or currency you bought with other payments, and it never stops you from playing. If a second refund on one account happens within 90 days, we may hold further gem purchases on that account until we have reviewed it.
• Nothing in these terms limits rights you have under applicable consumer law.

5. Ads

The game may show third-party interstitial ads when you select Next or Retry after a run. Rewarded ads are optional; their rewards are granted after the ad network confirms completion. Interstitial ads are disabled for accounts with a purchase history.

6. Fair play and conduct

You agree not to:

• cheat, use modified clients, bots, automation, speed hacks or exploits, or tamper with game data or network traffic;
• reuse, forge or share purchase receipts, or abuse refunds;
• attack, overload or reverse-engineer our servers, except as allowed by law;
• choose nicknames that are offensive, hateful, sexual, impersonate us or others, or advertise anything.

Our automatic checks may reject results that are impossible or hold them for review. Any sanction, in proportion to the breach, is decided after review by our staff: renaming your nickname, resetting affected progress or currency, removing or hiding leaderboard results, or suspending the account. Accounts are never permanently banned automatically; a permanent ban is used only for serious or repeated breaches, after review. Virtual items lost because of a ban for cheating are not refunded, unless the law requires otherwise. If you think we made a mistake, contact us and we will review it again.

7. Offline play and online features

• You can play most of the game offline; your progress is sent to our server when you are back online.
• Purchases, rewarded ads, leaderboards, sign-in and syncing your progress to our server need an internet connection, and may be unavailable during maintenance or outages. You may need to update the app to keep using online features.

8. Service changes and termination

• We may change or update the game's content and features.
• If we end the game service, we will announce it in the game at least 30 days in advance. Unused paid items are then handled as the law and the stores' policies require.

9. Disclaimers and liability

• The game is provided "as is". To the extent permitted by law, we do not guarantee that it will be uninterrupted or error-free.
• To the extent permitted by law, we are not liable for indirect or consequential losses, or for losses caused by your breach of these terms, your device, your network, or third-party services (such as stores and ad networks). Nothing here excludes liability for our intentional misconduct or gross negligence, or any liability that cannot be excluded by law.

10. Governing law and disputes

These terms are governed by the laws of the Republic of Korea. The Seoul Central District Court has jurisdiction over disputes in the first instance, unless the law gives you the right to another court. This does not affect any mandatory consumer protections of the country where you live.

11. Changes to these terms

If we change these terms, we will post the new version on this page and announce it in the game at least 7 days before it takes effect (at least 30 days for changes that are unfavourable to you), and update the effective date. If you keep playing after a change takes effect, you accept the new terms; if you do not agree, you can stop playing and delete your account.

12. Contact

Beyond Imagine (미지의 상상)
Email: crazyex@mzss.app